Patient information for video consultation:

Step by step

Dear patients,

in order to get to the video consultation you have to perform the following steps:

1. Technical requirements

  • Internet access

  • PC, tablet or smartphone with camera, microphone and loudspeaker

2. Appointments

for patients who are already being treated in the practice :

  • Hotline video consultation 0176.37327181

  • Arrange an appointment in the video consultation hour

  • Receipt of a TAN number

  • A declaration of consent to data protection will be sent to you by post, with the request that you sign it and send it back.

3. Appointments

for patients who are being treated in the practice for the first time:

  • Hotline video consultation 0176.37327181

  • Telephone recording of your patient data in the practice software

  • Arrange an appointment in the video consultation hour

  • Receipt of a TAN number

  • A declaration of consent to data protection will be sent to you by post, with the request that you sign it and send it back.

4. Video consultation

  • 5-10 min before the agreed appointment

  • Open the website:

www.arztkonsultation.de

  • In the window Registration for patients: Enter TAN

  • Please use your assigned TAN here

  • Please take a seat in the "waiting room"

  • From there you will be called to the video consultation hour.